⚠ All disputes must be submitted through the appropriate platform. Failure to do so may result in permanent account suspension.

✅ What Qualifies for Refund, Resend, or Return

1. Order Delays

• USA: 45 days after departure
• Brazil: 110 days due to customs delays
• Other Countries: 100 days for certain shipping lines

Orders may be delayed due to pickup issues or incorrect address. Please check with your local post office before filing a dispute.

2. Orders Not Received

• If tracking shows delivered, no refund/resend will be provided.
• If not received, a non-delivery certificate is required from the local post office.

3. Damaged Products

• Full refund or replacement for severely damaged products.
• Partial refund for minor damage (e.g., small scratches).
• No refunds for packaging damage due to international shipping.
• Claims for electronics must be made within 30 days.

4. Incorrect or Missing Products

• Full refund or replacement for incorrect items.
• Partial refund or resend for missing non-critical parts.
• For size issues, include a photo with measurements.

5. Order Cancellations

• Full refund if canceled before processing or shipping.
• Customized/pre-order items cannot be canceled after payment.

How to Submit a Dispute

• Include photos/videos of damaged products
• Include screenshots of complaints (with name, date, content)
• Return the product if requested

⚠ Important Notes & Exceptions

1. Dispute Deadlines

Disputes must be filed within 7 days of delivery or expected delivery date.

2. Force Majeure

We are not responsible for delays caused by uncontrollable events such as:

• Natural disasters
• Epidemics
• Customs delays
• War or unrest

3. Shipping Method Restrictions

No disputes for non-trackable shipping methods.

4. Delivery Location Restrictions

Disputes may not be accepted for shipments to regions with known delivery limitations.

5. Returns

• Must be authorized in advance
• Unauthorized returns won’t be processed
• Return within 30 days of receipt

6. Service-Based Products

Services (e.g., packaging or photography) are non-refundable once fulfilled.

7. Unacceptable Disputes

• Change of mind
• Product looks different than expected (without defects)
• Delays due to customs or natural events
• Wrong item ordered or wrong address provided

Additional Information

• Order Status: Disputes not allowed once marked as "closed"
• Shipping Method Limits: No disputes for these methods:
  • PostNL
  • Electric PostNL
  • CJPacket EUB
  • CJPacket Postal Route
  • CJPacket Railway Economy
• Destination Limits: Disputes not accepted in high-risk regions
• Returns Reminder: Only accepted at designated warehouses
• Service Products Disclaimer: No refunds for low-quality service unless inspected
• Expanded Unacceptable Disputes: Odors, deleted tracking info, customs issues, etc.

Need Help?

If you're unsure whether your order qualifies for a refund or resend, please contact our customer service team:

Email: support@tfamstore.com

We’re here to help make your shopping experience smooth and worry-free!